Privacy Policy qb66 — Your Data, Our Responsibility

Qb66 is an online entertainment platform operating under a recognised and regulated international licence. We understand that your trust is our most valuable asset. That is why we ensure every piece of personal information you provide is handled with full responsibility, transparency and integrity.

This Privacy Policy has been drafted in compliance with applicable data protection legal requirements, including Malaysia's Personal Data Protection Act and relevant international standards. We do not sell, transfer or misuse your personal data for any purpose unrelated to the operation of the qb66 platform.

We encourage you to read this document carefully. If you have any questions, the qb66 customer support team operates 24/7 and is ready to assist you via Live Chat on the platform.

Qb66 collects your personal information through several channels to enable us to provide a safe, efficient and trustworthy service. The following are the categories of information we collect:

We only collect information that is strictly necessary for the stated purposes. We do not collect sensitive data such as your health information, religious beliefs, or political views.

Every piece of data we collect is used responsibly and only for legitimate purposes. Here are the primary ways qb66 uses your personal information:

• Account management: To create, verify and maintain your member account, including the KYC process required by regulatory requirements.
• Transaction processing: To process deposits, withdrawals and all other financial transactions on the platform securely and accurately.
• Platform security: To detect and prevent fraudulent activity, unauthorised access, money laundering or platform abuse.
• Customer support: To provide effective assistance when you reach our support team via Live Chat or other available channels.
• Marketing communications: To send information about promotions, bonuses and exclusive offers — only to members who have given consent to receive such communications.
• Platform improvements: To analyse usage patterns and improve the quality of service, user experience and technical performance of the qb66 platform.
• Legal compliance: To fulfil the legal and regulatory obligations applicable to our platform's operations.

Qb66 does not sell or rent your personal data to any third party for their own commercial purposes. However, there are limited situations where we may share your information with others:

• Payment service providers: Transaction information is shared with payment processors and financial institutions required to process your deposits and withdrawals.
• Game providers: Minimum required technical data is shared with game software providers to ensure smooth game functionality.
• Regulatory authorities: We may be required to disclose certain information to the relevant authorities for legal compliance, financial crime prevention, or court order purposes.
• Identity verification services: KYC information is shared with accredited third-party identity verification service providers to ensure the accuracy of the verification process.
• Analytics providers: Anonymised usage data may be shared with analytics platforms solely for platform improvement purposes.

All third parties involved in our data processing are bound by strict confidentiality agreements and required to comply with data protection standards equivalent to our own.

Qb66 implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, loss, alteration or unauthorised disclosure.

• 256-bit SSL encryption: All communication between your browser and qb66 servers is protected by industry-standard SSL/TLS encryption, ensuring your data cannot be intercepted in transit.
• Database-level data encryption: Sensitive data such as financial information and identity documents is stored in encrypted form within our secured databases.
• Internal access controls: Only qb66 staff with a legitimate business need are granted access to members' personal data. All access is recorded and regularly audited.
• 24/7 security monitoring: Our automated monitoring system detects and responds to any suspicious activity in real-time, around the clock.
• Regular penetration testing: The qb66 platform undergoes regular security audits and penetration testing by independent security experts to identify and address any vulnerabilities.
• Two-factor authentication (2FA): This additional security feature is available to all member accounts to prevent unauthorised access even if your password is compromised.

Qb66 uses cookies and similar tracking technologies to enhance your user experience, analyse platform performance and ensure certain functions operate correctly. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Required session cookies: These cookies are essential for the platform's core functions, such as maintaining your login status and ensuring session security. They cannot be disabled.
• Preference cookies: Saves your preference settings such as language, time zone, and display preferences to enhance your experience on future visits.
• Analytics cookies: Helps us understand how members use the qb66 platform so we can make meaningful improvements. Analytics data is collected in aggregated and anonymized form.
• Performance cookies: Used to monitor page load times, technical errors and overall platform performance to ensure an optimal user experience.

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some qb66 platform features. For more information on managing cookies, refer to your web browser's help documentation.

As a data subject, you hold certain rights regarding your personal information stored by qb66. We respect and facilitate the exercise of these rights:

• Right to access: You have the right to obtain a copy of the personal data we hold about you at any time.
• Right to rectification: If your personal data is inaccurate or incomplete, you have the right to request an immediate correction.
• Right to erasure: Under certain circumstances, you have the right to request the deletion of your personal data, subject to our legal obligation to retain certain records.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to restrict processing: You may request that we restrict how we process your data in certain circumstances provided for by law.
• Data portability: You have the right to receive your personal data in a structured, machine-readable format for the purpose of transferring it to another party.

Qb66 retains your personal data for as long as necessary to fulfil the original purpose of collection and to comply with applicable legal obligations. The applicable retention periods are as follows:

• Active account data: Retained for the duration your account is active and three years after account closure to meet audit requirements.
• Financial transaction records: Retained for a minimum of seven years in accordance with legal requirements relating to financial records and anti-money laundering.
• KYC documents: Retained for the period specified by the relevant regulatory authority, typically no less than five years after the business relationship ends.
• Log and security data: Retained for 12 months for the purposes of security incident investigation and fraud detection.
• Marketing data: Deleted when you withdraw consent or after three years of no interaction, whichever comes first.

Once the designated retention period expires, your data will be securely deleted or permanently anonymised so that it can no longer be linked to you.

Qb66 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our data management practices, new legal requirements or platform service improvements. Any material changes will be communicated to members via:

• In-platform qb66 notifications that will appear when you log in
• Email to the address registered in your account
• Updates to this Privacy Policy page with a clear amendment date

It is your responsibility to review this page periodically. The "Updated" date at the top of this document indicates when changes were last made. Your continued use of the qb66 platform after changes are published constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns or complaints regarding how qb66 handles your personal data, we encourage you to contact us directly. Our dedicated data privacy team will address your request with full professionalism.

• Live Chat: The fastest way to get a response — available 24/7 directly within the qb66 platform
• Email: [email protected] — for written enquiries requiring detailed documentation
• Response time: We aim to respond to all privacy-related inquiries within 3 business days